Help
How can we help?
Start here if you received a gift, need the app, or run a shop on Treat. Detailed product questions live in the FAQ.
Get the app
Treat gifts are sent and claimed in the mobile app. Download it, then open any gift link you were sent.
Claim a gift you received
Open the full Treat link from the person who sent it. In the app, verify your Rwanda phone number with the SMS code Treat sends. The gift then appears with a QR code for redemption.
Redeem at a business
Show your claim QR at checkout. Staff scan it in Treat. Each gift redeems once. Catalog voucher links are not redeemable on their own.
Discover Treats and Experiences you'll love
Find gifts from the shops around you, send them to people you care about, and access every Treat you send or receive in one place — all within the Treat app.
Business help
Create gifts, invite staff, sell or send Treats, and redeem from the Scan tab in the app. Team invites use a private link — open it on the phone that should join. For onboarding, see For Businesses.
Still stuck? Read the FAQ or contact us at christophekwizera@gmail.com.