Frequently asked questions

Treat is a digital gifting platform. People discover gifts from local businesses, send them digitally, and recipients claim and redeem them. Businesses use Treat to offer digital gifts with QR-code redemption and recipient management.

You choose a gift from a business on Treat, purchase it in the Treat app, and send it to someone. They receive a link, claim the gift, and redeem it when they visit the business.

The recipient opens the gift link, downloads or opens the Treat app, and claims the gift with a Rwanda phone number. Treat sends a verification code by SMS. After verification, the gift is attached to their account and a claim QR code is shown.

Gifts are claimed with a Rwanda mobile number (MTN, Airtel, or Tigo). Treat sends a one-time code by SMS. Once verified, only that profile can present the gift for redemption.

Staff open Treat, go to Redeem or Scan, and scan the recipient’s claim QR code — or enter the claim code by hand. Each gift can be redeemed once.

After a recipient claims a gift, Treat shows a QR code that encodes the gift’s secure claim link. The business scans that code at checkout. Treat marks the gift as redeemed so it cannot be used again.

The buyer or business can mark a sold gift as lost in Treat. A lost gift cannot be redeemed. Contact Treat support at christophekwizera@gmail.com if you need help recovering access.

Report the gift as stolen in the Treat app. Stolen gifts cannot be redeemed. Treat support can help review the sale if you email christophekwizera@gmail.com.

Yes. Businesses set availability and expiry on each gift. Expired gifts cannot be purchased or redeemed. Check the gift details in the app before you send or claim one.

Download the Treat app, sign in with Google or Apple, and complete business onboarding. You can create gifts, send them to customers, and scan redemptions from one place. Email christophekwizera@gmail.com if you want help becoming a partner.